{"id":3725,"date":"2021-01-08T23:35:48","date_gmt":"2021-01-08T22:35:48","guid":{"rendered":"https:\/\/www.altaconcept.com\/elearning2\/?page_id=3725"},"modified":"2023-08-23T16:09:07","modified_gmt":"2023-08-23T14:09:07","slug":"heures-dappels","status":"publish","type":"page","link":"https:\/\/www.altaconcept.com\/elearning2\/televente\/heures-dappels\/","title":{"rendered":"Heures d\u2019Appels"},"content":{"rendered":"<div class=\"row\"><div class=\"col\"><p class=\"text-right font-weight-normal text-muted\" style=\"z-index: 1;position: absolute;top: -70px;left: 935px;\">Mise \u00e0 jour 23 Ao\u00fbt 2023<\/p><\/div><\/div>\n<button onclick=\"$('.sp-head').click();\">Tout d\u00e9rouler<\/button>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#f2f2f2\">Pr\u00e9sentation<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cette fonction permet d&rsquo;identifier par <strong>t\u00e9l\u00e9vendeur<\/strong>, la liste des clients \u00e0 appeler chaque jour de la semaine via le module<em> <\/em><a href=\"https:\/\/www.altaconcept.com\/elearning2\/televente\/tlv\/\" data-type=\"URL\" data-id=\"https:\/\/www.altaconcept.com\/elearning2\/televente\/tlv\/\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00e9l\u00e9vente<\/a><\/li>\n\n\n\n<li>Le chemin d&rsquo;acc\u00e8s AltaG :  <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Ventes &gt; Commandes &gt; Heures d&rsquo;appel<\/mark><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-131.png\" alt=\"\" class=\"wp-image-16518\" style=\"width:184px;height:193px\" width=\"184\" height=\"193\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#f2f2f2\">Mode Op\u00e9ratoire<\/h2>\n\n\n\n<div class=\"spoiler-wrap\">\n\t\t\t\t<div class=\"spoiler-head folded\">Renseignement des Donn\u00e9es.<\/div>\n\t\t\t\t<div class=\"spoiler-body\"><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1016\" height=\"210\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-127.png\" alt=\"\" class=\"wp-image-16513\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-127.png 1016w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-127-300x62.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-127-768x159.png 768w\" sizes=\"auto, (max-width: 1016px) 100vw, 1016px\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Heure d&rsquo;appel :<\/strong> Heure \u00e0 laquelle le t\u00e9l\u00e9vendeur doit appeler le client.<\/li>\n\n\n\n<li><strong>Commande :<\/strong> Moyen de contacter le client (fax, mail, EDI, autre), indicatif.<\/li>\n\n\n\n<li><strong>Commande type :<\/strong> Le Cadencier de saisie sera personnalis\u00e9 par jour et par \u00ab\u00a0Commande Type\u00a0\u00bb, par d\u00e9faut, le cadencier de saisie est l&rsquo;historique des Bons de Livraison.<\/li>\n\n\n\n<li><strong>Acheteur :<\/strong> Si cette zone est renseign\u00e9e, elle va se substituer \u00e0 l&rsquo;acheteur du r\u00e9pertoire de la fiche Client, fonction \u00ab\u00a0ACH\u00a0\u00bb. C&rsquo;est l&rsquo;acheteur que l&rsquo;on doit contacter. Ce nom s&rsquo;affichera en saisie de commande s&rsquo;il est renseign\u00e9, sinon par d\u00e9faut c&rsquo;est l&rsquo;acheteur du r\u00e9pertoire de la fiche Client qui est affich\u00e9.<\/li>\n\n\n\n<li><strong>T\u00e9l\u00e9phone :<\/strong> T\u00e9l\u00e9phone de l&rsquo;acheteur. Si le num\u00e9ro est renseign\u00e9 ici, c&rsquo;est ce num\u00e9ro qui s&rsquo;affichera en saisie de commande, sinon c&rsquo;est le n\u00b0 de la fiche Client, Onglet G\u00e9n\u00e9ral1, qui s&rsquo;affichera en saisie de commande.<\/li>\n\n\n\n<li><strong>Commentaire :<\/strong> Permet en saisie de commande d&rsquo;afficher un commentaire. Cette zone peut \u00eatre utilis\u00e9e pour afficher un num\u00e9ro de t\u00e9l\u00e9phone suppl\u00e9mentaire en saisie de commande.<\/li>\n<\/ul>\n\n\n\n<p><\/div>\n\t\t\t<\/div>\n\n\n\n<div class=\"spoiler-wrap\">\n\t\t\t\t<div class=\"spoiler-head folded\">Les Boutons.<\/div>\n\t\t\t\t<div class=\"spoiler-body\"><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"520\" height=\"61\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/heure-d-appels_mode_op_2_1.png\" alt=\"\" class=\"wp-image-3740\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/heure-d-appels_mode_op_2_1.png 520w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/heure-d-appels_mode_op_2_1-300x35.png 300w\" sizes=\"auto, (max-width: 520px) 100vw, 520px\" \/><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading has-background\" style=\"background-color:#f2f2f2\"><strong>Description des Boutons<\/strong><\/h4>\n\n\n\n<p>[spoiler title=\"Explications.\"]<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bouton <strong>Mise en page<\/strong><br>Permet d imprimer les param\u00e9trages<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-128.png\" alt=\"\" class=\"wp-image-16514\" style=\"width:365px;height:125px\" width=\"365\" height=\"125\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-128.png 651w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-128-300x103.png 300w\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Bouton <strong>Reports<\/strong><br>Permet d&rsquo;attribuer, sur une p\u00e9riode donn\u00e9e , une liste ou une partie de liste d&rsquo;un t\u00e9l\u00e9vendeur sur un autre ou plusieurs autres t\u00e9l\u00e9vendeurs, en cas de cong\u00e9s, d&rsquo;absence, de maladie.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/heure-d-appels_mode_op_2_3.png\" alt=\"\" class=\"wp-image-3745\" style=\"width:595px;height:438px\" width=\"595\" height=\"438\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/heure-d-appels_mode_op_2_3.png 790w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/heure-d-appels_mode_op_2_3-300x221.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/heure-d-appels_mode_op_2_3-768x566.png 768w\" sizes=\"auto, (max-width: 595px) 100vw, 595px\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Bouton <strong>Jours f\u00e9ri\u00e9s<\/strong><br>Cette fonction permet de reporter les listes d &lsquo;appels d une journ\u00e9e vers une autre notamment en cas de jour f\u00e9ri\u00e9 <br>Si un client est d\u00e9j\u00e0 dans la liste du jour de report, il n y a pas d ajout du report.<br><span class=\"has-text-color\" style=\"color:#ff0000\">ATTENTION : Les clients de la liste report\u00e9e s&rsquo;affichent \u00e0 la fin de la liste du jour.<\/span> <\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-129.png\" alt=\"\" class=\"wp-image-16515\" style=\"width:232px;height:275px\" width=\"232\" height=\"275\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-129.png 417w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-129-253x300.png 253w\" sizes=\"auto, (max-width: 232px) 100vw, 232px\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Bouton <strong>G\u00e9n\u00e9rer<\/strong>\n<ul class=\"wp-block-list\">\n<li>Permet de g\u00e9n\u00e9rer manuellement la liste d&rsquo;appel du jour. <\/li>\n\n\n\n<li><mark class=\"has-inline-color has-vivid-red-color\">ATTENTION<\/mark> La g\u00e9n\u00e9ration des appels est d\u00e9j\u00e0 param\u00e9tr\u00e9e dans <a rel=\"noreferrer noopener\" href=\"https:\/\/www.altaconcept.com\/elearning2\/la-cloture-du-jour\/\" data-type=\"URL\" data-id=\"https:\/\/www.altaconcept.com\/elearning2\/la-cloture-du-jour\/\" target=\"_blank\">La Cl\u00f4ture du jour<\/a>.<br>La g\u00e9n\u00e9ration de la liste d&rsquo;appel , prend en compte le jour choisi <strong>MAIS<\/strong> en T\u00e9l\u00e9vente c&rsquo;est la derni\u00e8re liste g\u00e9n\u00e9r\u00e9e qui sera affich\u00e9e sans coh\u00e9rence avec le jour r\u00e9el de prise de commande.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bouton <strong>Maintenance<\/strong>\n<ul class=\"wp-block-list\">\n<li>Permet de supprimer la liste des <strong>Heures d&rsquo;Appel<\/strong> afin de les r\u00e9g\u00e9n\u00e9rer. <\/li>\n\n\n\n<li>Ne pas r\u00e9g\u00e9n\u00e9rer les <strong>Heures d&rsquo;Appel<\/strong> si la commande est commenc\u00e9e.<\/li>\n\n\n\n<li>R\u00e9serv\u00e9 \u00e0 <strong>ALTA CONCEPT<\/strong> et \u00e0 la personne ayant les droits.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bouton <strong>Dupliquer<\/strong><br>Permet de dupliquer un param\u00e9trage sur un autre code T\u00e9l\u00e9vendeur ou un autre jour de semaine.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-130.png\" alt=\"\" class=\"wp-image-16516\" style=\"width:346px;height:142px\" width=\"346\" height=\"142\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-130.png 599w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2023\/04\/image-130-300x123.png 300w\" sizes=\"auto, (max-width: 346px) 100vw, 346px\" \/><\/figure>\n<\/div>\n\n\n<p><\/div>\n\t\t\t<\/div>\n<div class=\"pdfprnt-buttons pdfprnt-buttons-page pdfprnt-bottom-right\"><a href=\"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/3725?print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\"><\/a><a href=\"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/3725?print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.altaconcept.com\/elearning\/wp-content\/plugins\/pdf-print\/images\/print.png\" alt=\"image_print\" title=\"Contenu imprim\u00e9\" \/><span class=\"pdfprnt-button-title pdfprnt-button-print-title\">Cliquer pour imprimer la page<\/span><\/a><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3588,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3725","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/3725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/comments?post=3725"}],"version-history":[{"count":34,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/3725\/revisions"}],"predecessor-version":[{"id":17731,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/3725\/revisions\/17731"}],"up":[{"embeddable":true,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/3588"}],"wp:attachment":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/media?parent=3725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}