{"id":4483,"date":"2021-01-22T16:52:54","date_gmt":"2021-01-22T15:52:54","guid":{"rendered":"https:\/\/www.altaconcept.com\/elearning2\/?page_id=4483"},"modified":"2021-01-25T11:30:54","modified_gmt":"2021-01-25T10:30:54","slug":"litige-traca-client","status":"publish","type":"page","link":"https:\/\/www.altaconcept.com\/elearning2\/relation-tiers-litiges\/litige-traca-client\/","title":{"rendered":"Litige tra\u00e7a client"},"content":{"rendered":"<div class=\"row\"><div class=\"col\"><p class=\"text-right font-weight-normal text-muted\" style=\"z-index: 1;position: absolute;top: -70px;left: 935px;\">Mise \u00e0 jour 25 Jan 2021<\/p><\/div><\/div>\n<h4 class=\"wp-block-heading\"><strong>Cr\u00e9ation d&rsquo;un litige trac\u00e9 client<\/strong><\/h4>\n\n\n\n<p>Un client signale un probl\u00e8me \u00e0 la r\u00e9ception de sa marchandise : manquants, casse, erreur dans la saisie de commande. Il faut cr\u00e9er un litige tra\u00e7abilit\u00e9 client avec pour document d&rsquo;origine le BL de la commande pour lui faire un avoir et ou un bon de reprise.<\/p>\n\n\n\n<p><strong>Fen\u00eatre de cr\u00e9ation<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"647\" height=\"398\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-1.png\" alt=\"\" class=\"wp-image-4484\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-1.png 647w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-1-300x185.png 300w\" sizes=\"auto, (max-width: 647px) 100vw, 647px\" \/><\/figure><\/div>\n\n\n\n<p><strong>Choix des lignes en litige<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"584\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-2.png\" alt=\"\" class=\"wp-image-4485\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-2.png 1024w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-2-300x171.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-2-768x438.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Traitement d&rsquo;un litige trac\u00e9 client<\/strong><\/h4>\n\n\n\n<p><strong>Pr\u00e9sentation<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"601\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-3.png\" alt=\"\" class=\"wp-image-4488\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-3.png 1024w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-3-300x176.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-3-768x451.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p><u>Description des boutons :<\/u><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Propri\u00e9t\u00e9s, Aper\u00e7u BDR, Bon de Reprise :<\/strong><br>Editer le bon de reprise une fois le litige trait\u00e9 et sold\u00e9.<\/li><li><strong>Avoir<\/strong><br>G\u00e9n\u00e9ration de l&rsquo;avoir une fois le litige trait\u00e9 et sold\u00e9.<\/li><li><strong>Info sur le litige<\/strong><br>Ajouter un commentaire au litige.<\/li><li><strong>Documents du litige<\/strong><br>Gestion documentaire du litige.<\/li><li><strong>Solder le litige<\/strong><br>Une fois le litige trait\u00e9, il faut le solder pour pouvoir \u00e9diter le bon de reprise et cr\u00e9er un avoir. Un litige sold\u00e9 n&rsquo;est plus modifiable.<\/li><li><strong>Traiter<\/strong><br>Traiter les lignes en litige une par une.<\/li><li><strong>Traiter Global<\/strong><br>Traiter les lignes en litige en une seule fois<\/li><\/ul>\n\n\n\n<p><u>Description des zones :<\/u><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>BL non factur\u00e9<\/strong><br>La modification du BL se fait en date de livraison.<\/li><li><strong>Article g\u00e9r\u00e9 en stock<\/strong><br>La gestion des stocks est possible si l&rsquo;article est g\u00e9r\u00e9 en stock. On prend soit le d\u00e9p\u00f4t de la ligne de commande soit le d\u00e9p\u00f4t s\u00e9lectionn\u00e9. Mise \u00e0 jour en date du solde du litige.<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Traiter les lignes une \u00e0 une<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"601\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-4-1.png\" alt=\"\" class=\"wp-image-4502\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-4-1.png 1024w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-4-1-300x176.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-4-1-768x451.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p><u>Description des zones :<\/u><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Litige :<\/strong> <br>Inscrire les quantit\u00e9s en litige sur la ligne.<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Traiter les lignes en global<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"810\" height=\"376\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-5-1.png\" alt=\"\" class=\"wp-image-4503\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-5-1.png 810w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-5-1-300x139.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-5-1-768x357.png 768w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><figcaption>La totalit\u00e9 du contenu des lignes est en litige.<\/figcaption><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Bon de reprise issu du litige sold\u00e9. Les lignes \u00e0 0 apparaissent sur le bon de reprise.<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"766\" height=\"518\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-6.png\" alt=\"\" class=\"wp-image-4504\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-6.png 766w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-6-300x203.png 300w\" sizes=\"auto, (max-width: 766px) 100vw, 766px\" \/><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>G\u00e9n\u00e9ration de l&rsquo;avoir. Un seul avoir peut \u00eatre g\u00e9n\u00e9r\u00e9 par litige.<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"535\" height=\"400\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-7.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-7.png 535w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-7-300x224.png 300w\" sizes=\"auto, (max-width: 535px) 100vw, 535px\" \/><\/figure><\/div>\n\n\n\n<p><u>Description des boutons :<\/u><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Valider :<\/strong> Ouvrir le module des avoirs. Les donn\u00e9es sont pr\u00e9-renseign\u00e9es, l\u2019utilisateur n\u2019aura plus qu\u2019a cliquer sur valider pour \u00e9diter son avoir.<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Point d&rsquo;entr\u00e9e dans le module des avoirs<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"808\" height=\"605\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-8.png\" alt=\"\" class=\"wp-image-4507\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-8.png 808w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-8-300x225.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-8-768x575.png 768w\" sizes=\"auto, (max-width: 808px) 100vw, 808px\" \/><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Validation de l&rsquo;avoir et commentaire ent\u00eate par d\u00e9faut d&rsquo;avoir de litige<\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"823\" height=\"469\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-9.png\" alt=\"\" class=\"wp-image-4509\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-9.png 823w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-9-300x171.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-9-768x438.png 768w\" sizes=\"auto, (max-width: 823px) 100vw, 823px\" \/><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Avoir \u00e9dit\u00e9<\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"568\" height=\"784\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-10.png\" alt=\"\" class=\"wp-image-4511\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-10.png 568w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-10-217x300.png 217w\" sizes=\"auto, (max-width: 568px) 100vw, 568px\" \/><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Gestion documentaire<\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"450\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-11-768x450.png\" alt=\"\" class=\"wp-image-4512\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-11-768x450.png 768w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-11-300x176.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-11-1024x600.png 1024w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_2-11.png 1032w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure><\/div>\n<div class=\"pdfprnt-buttons pdfprnt-buttons-page pdfprnt-bottom-right\"><a href=\"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4483?print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\"><\/a><a href=\"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4483?print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.altaconcept.com\/elearning\/wp-content\/plugins\/pdf-print\/images\/print.png\" alt=\"image_print\" title=\"Contenu imprim\u00e9\" \/><span class=\"pdfprnt-button-title pdfprnt-button-print-title\">Cliquer pour imprimer la page<\/span><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Mise \u00e0 jour 25 Jan 2021 Cr\u00e9ation d&rsquo;un litige trac\u00e9 client Un client signale un probl\u00e8me \u00e0 la r\u00e9ception de sa marchandise : manquants, casse, erreur dans la saisie de commande. Il faut cr\u00e9er un litige tra\u00e7abilit\u00e9 client avec pour document d&rsquo;origine le BL de la commande pour lui faire un avoir et ou un [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4465,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4483","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/comments?post=4483"}],"version-history":[{"count":15,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4483\/revisions"}],"predecessor-version":[{"id":4517,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4483\/revisions\/4517"}],"up":[{"embeddable":true,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4465"}],"wp:attachment":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/media?parent=4483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}