{"id":4542,"date":"2021-01-25T15:14:38","date_gmt":"2021-01-25T14:14:38","guid":{"rendered":"https:\/\/www.altaconcept.com\/elearning2\/?page_id=4542"},"modified":"2021-01-25T16:12:23","modified_gmt":"2021-01-25T15:12:23","slug":"litige-financier-client","status":"publish","type":"page","link":"https:\/\/www.altaconcept.com\/elearning2\/relation-tiers-litiges\/litige-financier-client\/","title":{"rendered":"Litige financier client"},"content":{"rendered":"\n<h4 class=\"has-text-align-center wp-block-heading\"><strong>Cr\u00e9ation d&rsquo;un litige financier client<\/strong><\/h4>\n\n\n\n<p>Un client signale une erreur de prix ou de montant \u00e0 la r\u00e9ception de sa facture. Il faut cr\u00e9er un litige financier client avec son n\u00b0 de facture pour lui faire un avoir ou une facture selon la nature de l&rsquo;erreur.<\/p>\n\n\n\n<p><strong>Fen\u00eatre de cr\u00e9ation<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"399\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-1.png\" alt=\"\" class=\"wp-image-4547\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-1.png 650w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-1-300x184.png 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/figure><\/div>\n\n\n\n<p><strong>Choix des lignes en litige<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"438\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-2-768x438.png\" alt=\"\" class=\"wp-image-4550\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-2-768x438.png 768w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-2-300x171.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-2.png 1024w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure><\/div>\n\n\n\n<h4 class=\"has-text-align-center wp-block-heading\"><strong>Traitement d&rsquo;un litige financier client<\/strong><\/h4>\n\n\n\n<p><strong>Pr\u00e9sentation<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"451\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-3-1-768x451.png\" alt=\"\" class=\"wp-image-4552\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-3-1-768x451.png 768w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-3-1-300x176.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-3-1.png 1024w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure><\/div>\n\n\n\n<p><u>Description des boutons :<\/u><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Avoir et R\u00e9gul. :<\/strong> Acc\u00e9der au module \u00ab\u00a0Avoirs et r\u00e9guls\u00a0\u00bb avec le num\u00e9ro du litige.<\/li><li><strong>Info sur le litige :<\/strong> Ajouter un commentaire au litige.<\/li><li><strong>Document du litige :<\/strong> Gestion documentaire du litige.<\/li><li><strong>Solder le litige :<\/strong> Solder le litige quand toutes les lignes sont trait\u00e9es.<\/li><li><strong>Traiter :<\/strong> Traiter les lignes en litige une par une pour associer une cause, une solution et un commentaire.<\/li><li><strong>Traiter Global :<\/strong> Traiter les lignes en litige une par une pour associer une cause, une solution et un commentaire.<\/li><\/ul>\n\n\n\n<p><strong>G\u00e9n\u00e9ration d&rsquo;un document suite au litige. Un seul document peut \u00eatre g\u00e9n\u00e9r\u00e9 par litige.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"535\" height=\"400\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-4.png\" alt=\"\" class=\"wp-image-4555\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-4.png 535w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-4-300x224.png 300w\" sizes=\"auto, (max-width: 535px) 100vw, 535px\" \/><\/figure><\/div>\n\n\n\n<p><u>Description du bouton et de la zone de s\u00e9lections :<\/u><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Valider :<\/strong> Ouvrir le module des avoirs. Les donn\u00e9es sont pr\u00e9-renseign\u00e9es, l\u2019utilisateur n\u2019aura plus qu\u2019a cliquer sur valider pour \u00e9diter son avoir.<\/li><li><strong>Type de document :<\/strong> <ul><li><strong>Correction de prix en + :<\/strong> 1 &#8211; R\u00e9gularisation de facture dans laquelle il faudra indiquer la diff\u00e9rence de prix en +.<\/li><li><strong>Correction de prix en &#8211; :<\/strong> 2 &#8211; Cr\u00e9ation d&rsquo;un document inverse avec r\u00e9gul de prix. Indiquez la diff\u00e9rence de prix en +.<\/li><li><strong>Annulation de la facturation :<\/strong> 3 &#8211; Cr\u00e9ation d&rsquo;un document inverse. Indiquez les quantit\u00e9s et prix de l&rsquo;avoir.<\/li><li><strong>Re-facturation suite annulation :<\/strong> 4 &#8211; Cr\u00e9ation d&rsquo;un document de r\u00e9gularisation de facture.<\/li><\/ul><\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Point d&rsquo;entr\u00e9e dans le module des avoirs selon choix de document<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"508\" height=\"395\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-1.png\" alt=\"\" class=\"wp-image-4559\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-1.png 508w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-1-300x233.png 300w\" sizes=\"auto, (max-width: 508px) 100vw, 508px\" \/><figcaption>1- Correction de prix en +<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"508\" height=\"395\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-2-1.png\" alt=\"\" class=\"wp-image-4561\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-2-1.png 508w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-2-1-300x233.png 300w\" sizes=\"auto, (max-width: 508px) 100vw, 508px\" \/><figcaption>2 &#8211; Correction de prix en &#8211;<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"508\" height=\"395\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-3.png\" alt=\"\" class=\"wp-image-4562\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-3.png 508w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-3-300x233.png 300w\" sizes=\"auto, (max-width: 508px) 100vw, 508px\" \/><figcaption>3 &#8211; Annulation de la facture<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"508\" height=\"395\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-4.png\" alt=\"\" class=\"wp-image-4563\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-4.png 508w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-5-4-300x233.png 300w\" sizes=\"auto, (max-width: 508px) 100vw, 508px\" \/><figcaption>4 &#8211; Re-facturation suite annulation<\/figcaption><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Validation du document et commentaire ent\u00eate par d\u00e9faut d&rsquo;avoir de litige<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"825\" height=\"460\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-6.png\" alt=\"\" class=\"wp-image-4568\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-6.png 825w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-6-300x167.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-6-768x428.png 768w\" sizes=\"auto, (max-width: 825px) 100vw, 825px\" \/><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Document \u00e9dit\u00e9<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"578\" height=\"785\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-1.png\" alt=\"\" class=\"wp-image-4569\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-1.png 578w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-1-221x300.png 221w\" sizes=\"auto, (max-width: 578px) 100vw, 578px\" \/><figcaption>1 &#8211; Correction de prix en +<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"571\" height=\"806\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-2.png\" alt=\"\" class=\"wp-image-4570\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-2.png 571w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-2-213x300.png 213w\" sizes=\"auto, (max-width: 571px) 100vw, 571px\" \/><figcaption>2 &#8211; Correction de prix en &#8211;<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"795\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-3.png\" alt=\"\" class=\"wp-image-4571\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-3.png 563w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-3-212x300.png 212w\" sizes=\"auto, (max-width: 563px) 100vw, 563px\" \/><figcaption>3 &#8211; Annulation de la facture<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"575\" height=\"795\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-4.png\" alt=\"\" class=\"wp-image-4572\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-4.png 575w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-7-4-217x300.png 217w\" sizes=\"auto, (max-width: 575px) 100vw, 575px\" \/><figcaption>4 &#8211; Re-facturation suite annulation<\/figcaption><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Gestion documentaire<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"453\" src=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-8-768x453.png\" alt=\"\" class=\"wp-image-4573\" srcset=\"https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-8-768x453.png 768w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-8-300x177.png 300w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-8-1024x603.png 1024w, https:\/\/www.altaconcept.com\/elearning2\/wp-content\/uploads\/2021\/01\/relation_tiers-litiges_4-8.png 1030w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure><\/div>\n<div class=\"pdfprnt-buttons pdfprnt-buttons-page pdfprnt-bottom-right\"><a href=\"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4542?print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\"><\/a><a href=\"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4542?print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.altaconcept.com\/elearning\/wp-content\/plugins\/pdf-print\/images\/print.png\" alt=\"image_print\" title=\"Contenu imprim\u00e9\" \/><span class=\"pdfprnt-button-title pdfprnt-button-print-title\">Cliquer pour imprimer la page<\/span><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Cr\u00e9ation d&rsquo;un litige financier client Un client signale une erreur de prix ou de montant \u00e0 la r\u00e9ception de sa facture. Il faut cr\u00e9er un litige financier client avec son n\u00b0 de facture pour lui faire un avoir ou une facture selon la nature de l&rsquo;erreur. Fen\u00eatre de cr\u00e9ation Choix des lignes en litige Traitement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4465,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4542","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/comments?post=4542"}],"version-history":[{"count":15,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4542\/revisions"}],"predecessor-version":[{"id":4575,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4542\/revisions\/4575"}],"up":[{"embeddable":true,"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/pages\/4465"}],"wp:attachment":[{"href":"https:\/\/www.altaconcept.com\/elearning2\/wp-json\/wp\/v2\/media?parent=4542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}